1. About These Terms
These Terms and Conditions govern your use of the EcommAdvize website and the services supplied by EcommAdvize Limited.
By using this website, booking a consultation, accepting a proposal, signing a service agreement or purchasing our services, you agree to these Terms and Conditions.
If a separate proposal, statement of work, order form or service agreement has been agreed with you, that document will form part of your contract with us. If there is any conflict, the terms of the signed service agreement or proposal will take priority.
2. About EcommAdvize
EcommAdvize Limited is a private limited company registered in England and Wales.
Company name: EcommAdvize Limited
Company number: 14789996
Registered office: Imperial Court, Building 2 Exchange Quay Salfor, M5 3EB
Email: connect@ecommadvize.com
Website: www.ecommadvize.com
In these Terms, “EcommAdvize”, “we”, “us” and “our” refer to EcommAdvize Limited. “Client”, “you” and “your” refer to the individual or organisation using our website or engaging our services.
3. Our Services
EcommAdvize provides commerce advisory, marketplace, operational, technology, creative and performance services. These may include:
- Growth strategy
- Marketplace transformation
- Operational improvement
- AI and workflow automation
- International expansion
- Commercial performance analysis
- Marketplace account management
- Advertising and campaign management
- Catalogue and product-data management
- Listing and content optimisation
- Ecommerce platform development
- Creative and brand-content production
- Analytics, reporting and advisory support
- Account-health and compliance support
- Training and operational consultancy
The exact services, deliverables, timescales and fees applicable to a Client will be defined in the relevant proposal, statement of work or service agreement.
4. Business-to-Business Services
Our services are primarily designed for businesses, brands, manufacturers, retailers, marketplace sellers and professional organisations.
By engaging our services on behalf of a company or organisation, you confirm that you have the authority to enter into an agreement on its behalf.
Nothing in these Terms limits any rights that cannot legally be excluded. If you engage us as a consumer rather than for business purposes, your statutory consumer rights will continue to apply.
5. Proposals and Formation of Contract
A website enquiry, consultation booking or discussion with our team does not by itself create a binding service contract.
A contract begins when one or more of the following occurs:
- You accept our proposal or statement of work in writing
- You sign a service agreement
- You make the requested initial payment
- You instruct us to begin delivering the agreed services
Unless otherwise stated, proposals and quotations remain valid for 30 days from the date of issue.
Any estimate is based on the information available at the time. Additional work resulting from incomplete information, a change in scope or new requirements may require a revised fee and delivery schedule.
6. Scope of Work
We will provide the services and deliverables described in the agreed proposal, statement of work or service agreement. Any work not expressly included will be treated as outside the agreed scope. Additional services, revisions or requests may be subject to further fees and revised timescales. Changes to the scope must be agreed in writing before the additional work begins.
7. Client Responsibilities
To enable us to provide the services effectively, you agree to:
- Provide accurate, complete and current information
- Supply required content, documents and approvals promptly
- Ensure that all products, claims and business information comply with applicable laws
- Maintain ownership and control of your business and platform accounts
- Provide appropriate secondary-user or authorised access where required
- Maintain valid payment methods and sufficient advertising budgets
- Respond to reasonable requests and approve work within agreed timescales
- Inform us promptly of material account, product, legal or operational changes
- Obtain the necessary rights and permissions for any materials supplied to us
We are not responsible for delays, errors or additional costs caused by incomplete information, delayed approvals, restricted access or inaccurate instructions supplied by the Client.
8. Platform Access and Account Ownership
Clients retain full ownership of their marketplace, advertising, ecommerce and business accounts. Where access is required, EcommAdvize should normally be provided with authorised secondary-user, partner or agency access. Clients should retain control of their primary administrator account, registered email address, payment methods and authentication credentials. We will not change legal entity information, bank details, tax information or primary account ownership unless this is expressly authorised in writing and permitted by the relevant platform. You are responsible for maintaining secure access credentials and removing our access when the engagement ends.
9. Third-Party Platforms
Our work may involve third-party services and platforms, including Amazon, Shopify, TikTok Shop, Walmart, eBay, WooCommerce, Adobe Commerce and other technology providers. These platforms operate under their own terms, systems and policies. We do not control their decisions, technical availability, algorithms, approval processes, advertising systems or policy enforcement.
We cannot guarantee:
- Account or listing approval
- Account reinstatement
- Marketplace verification
- Search ranking or indexing
- Buy Box eligibility
- Review publication
- Advertising approval
- Platform uptime
- Removal of restrictions
- Specific sales or revenue outcomes
We will provide commercially reasonable support within the agreed scope, but we are not responsible for decisions, delays, suspensions, errors or losses caused by third-party platforms.
10. Fees, VAT and Payment
Fees will be stated in the relevant proposal, invoice or service agreement.
Unless stated otherwise:
- Fees are quoted in pounds sterling
- VAT will be added where applicable
- Initial, setup and project payments must be paid before work begins
- Monthly retainers are payable in advance
- Advertising spend, platform fees, applications, software subscriptions and other third-party costs are not included unless expressly stated
- The Client is responsible for bank charges, currency-conversion costs and applicable taxes
Invoices must be paid by the due date shown on the invoice. If payment is overdue, we may pause services, withhold incomplete deliverables or restrict further work until the outstanding balance has been paid. Any resulting delay will not be treated as a failure by EcommAdvize to meet the original delivery schedule.
11. Retainers and Ongoing Services
Monthly services continue for the period stated in the proposal or service agreement. Each retainer covers the agreed services and resources for that billing period. Unused time, capacity or deliverables do not automatically carry forward unless agreed in writing. Any notice period, minimum commitment or renewal arrangement will be stated in the relevant proposal or service agreement. Work already completed, scheduled or allocated within a current billing period remains chargeable.
12. Project Timescales
Any delivery date is an estimate unless expressly confirmed as a fixed deadline in writing.
Timescales may be affected by:
- Delayed Client information or approvals
- Changes to the agreed scope
- Third-party platform reviews
- Technical restrictions
- Marketplace approval processes
- Product compliance requirements
- Events outside our reasonable control
We will communicate material delays and provide an updated delivery estimate where reasonably possible.
13. Approvals and Revisions
The number of revisions included in a project will be stated in the proposal or service agreement. You are responsible for reviewing submitted work carefully and providing clear, consolidated feedback. Additional revisions, conflicting instructions or changes following approval may be charged separately. Approval given by email, project-management software, messaging platform or another agreed communication channel will be treated as formal approval.
14. Results and Performance
EcommAdvize applies professional judgment, experience and commercially reasonable care when delivering services.
However, commerce performance is affected by factors beyond our control, including:
- Product demand
- Pricing and competition
- Inventory availability
- Product quality
- Customer reviews
- Marketplace policies
- Advertising budgets
- Fulfilment performance
- Economic conditions
- Client response times
- Third-party technology
- Regulatory and compliance requirements
Examples, case studies, forecasts, projections and dashboard figures are provided for illustration or planning unless expressly identified as verified results. Past performance does not guarantee future results. We do not guarantee any particular level of sales, profit, ranking, traffic, conversion, advertising return or business growth.
15. Intellectual Property
You retain ownership of the materials, trademarks, product information, images and other intellectual property you provide to us. You grant EcommAdvize permission to use those materials only as reasonably required to provide the agreed services. EcommAdvize retains ownership of its pre-existing methods, templates, systems, processes, frameworks, tools and general knowledge. Ownership or usage rights for final deliverables will be governed by the applicable proposal or service agreement. Unless otherwise agreed, the Client may use approved final deliverables for its business after all related invoices have been paid in full. Drafts, unused concepts, working files, internal documentation and unpaid deliverables remain the property of EcommAdvize.
16. Portfolio and Case-Study Use
We will not disclose confidential Client information without permission. Where appropriate, we may request permission to identify the Client or display completed work in our portfolio, presentations, website or case studies. Any use of confidential performance data, private account information or unpublished commercial results will require prior approval. Where a separate agreement contains different confidentiality or publicity terms, that agreement will take priority.
17. Confidentiality
Each party agrees to protect confidential information received from the other and to use it only for the agreed business purpose. Confidential information may include account information, commercial data, pricing, processes, strategies, customer information, product plans, documents and access credentials.
This obligation does not apply to information that:
- Is already publicly available through no breach of these Terms
- Was lawfully known before disclosure
- Is received lawfully from another source
- Must be disclosed by law, regulation or court order
Separate non-disclosure agreements will continue to apply where they have been signed.
18. Data Protection
Each party must comply with applicable data-protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018. Our handling of website-user and enquiry information is explained in our Privacy Policy. Where we process personal data on a Client’s behalf, the parties may enter into an appropriate data-processing agreement. The Client is responsible for ensuring it has a lawful basis for sharing personal data with us.
19. Subcontractors and Specialist Partners
We may use employees, contractors, specialist partners or approved service providers to deliver parts of the services.
We remain responsible for managing work supplied under our agreement. Anyone given access to confidential information will be subject to appropriate confidentiality obligations.
20. Suspension of Services
We may suspend services if:
- An invoice remains unpaid
- Required access or information is not provided
- Continuing the work may breach a law or platform policy
- The Client gives unlawful, misleading or unsafe instructions
- The Client materially breaches the agreement
- Abusive, threatening or inappropriate behaviour occurs
Where reasonably possible, we will explain the reason and provide an opportunity to resolve the issue.
21. Termination
Either party may terminate services in accordance with the notice period stated in the applicable proposal or service agreement.
We may terminate an engagement immediately if:
- The other party commits a serious breach and fails to remedy it
- Payment remains materially overdue
- Continuing the engagement may breach applicable law
- Fraudulent, abusive or misleading activity is identified
- The working relationship becomes unsafe or unreasonably unworkable
On termination, the Client must pay all fees and authorised costs relating to work completed, committed or scheduled up to the termination date. Access to Client systems will be removed within a reasonable period, subject to any necessary transition arrangements.
22. Refunds and Cancellations
Refund eligibility will depend on the service purchased, the work already completed and the terms of the relevant proposal or agreement. Setup fees, consultation fees and payments relating to completed or commenced work are normally non-refundable, except where required by law. If a project is cancelled after work has begun, the Client remains responsible for work completed and costs reasonably committed before cancellation. Nothing in this section limits any mandatory cancellation or refund rights available to consumers under applicable law.
23. Website Information
We aim to keep the website accurate and current, but website content is provided for general information and does not constitute legal, tax, financial or regulatory advice. Commerce platforms, regulations and market conditions can change. You should obtain appropriate professional advice before making decisions involving legal compliance, taxation, finance or regulated products. We may update, remove or change website content without notice.
24. Acceptable Website Use
You must not:
- Use the website unlawfully or fraudulently
- Attempt to gain unauthorised access to the website or its systems
- Introduce viruses, malicious code or harmful technology
- Copy, reproduce or commercially exploit website content without permission
- Misrepresent your identity or authority
- Interfere with the website’s performance or security
We may restrict access where misuse or a security risk is identified.
25. Limitation of Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation. Subject to the above, EcommAdvize will not be liable for indirect or consequential loss, loss of opportunity, loss of anticipated profit, loss of reputation or loss resulting from third-party platform decisions. For business Clients, our total liability arising from a service engagement will not exceed the total fees paid to EcommAdvize for the specific services giving rise to the claim during the six months immediately preceding the event, unless a different limitation is stated in the applicable service agreement. The Client remains responsible for final business decisions, account activity, regulatory compliance, product claims, inventory decisions, pricing and the approval of deliverables.
26. Indemnity
Business Clients agree to reimburse EcommAdvize for reasonable losses, claims and costs arising from:
- Materials or instructions supplied by the Client that infringe third-party rights
- Unlawful or misleading product information
- A Client’s breach of platform policies or applicable laws
- Unauthorised use of supplied deliverables
- A material breach of these Terms
This section applies only to the extent permitted by law.
27. Events Outside Our Control
Neither party will be responsible for delay or failure caused by events outside its reasonable control. These may include internet or hosting failures, platform outages, cyber incidents, industrial disputes, natural disasters, government action, war, civil disruption, supplier failure or major changes to third-party systems. The affected party should notify the other as soon as reasonably possible.
28. Notices and Communications
Contractual notices should be sent by email to the addresses used in the applicable proposal or service agreement.
Notices to EcommAdvize may be sent to:
connect@ecommadvize.com
You are responsible for keeping your contact information current.
29. Changes to These Terms
We may update these Terms to reflect changes to our services, business practices or legal obligations.
The latest version will be published on this website with its effective date. Changes will not retrospectively alter an existing signed agreement unless both parties agree or the change is required by law.
30. Severability
If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect.
31. No Waiver
A delay or failure to enforce a right under these Terms does not waive that right.
32. Entire Agreement
These Terms, together with the applicable proposal, statement of work, service agreement and referenced policies, form the agreement between the parties regarding the relevant services. Neither party relies on a statement that has not been included in the applicable agreement, except where liability cannot legally be excluded.
33. Governing Law and Jurisdiction
These Terms and any dispute arising from them are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction, except where applicable consumer law provides otherwise.
34. Contact Us
Questions about these Terms and Conditions can be sent to:
EcommAdvize Limited
Imperial Court, Building 2 Exchange Quay Salfor, M5 3EB
United Kingdom
Email:connect@ecommadvize.com
Website:www.ecommadvize.com
