Amazon FBA is a powerful fulfilment solution, but it is not a perfect one. Inventory is lost. Items are damaged in warehouses. Units are miscounted during receiving. Returns are processed incorrectly. Refunds are issued to customers without items being returned to inventory. In each of these situations, Amazon's own policies entitle you to reimbursement. The problem is that Amazon does not always issue those reimbursements automatically. The responsibility falls on the seller to identify the discrepancy, file the claim within the required timeframe, and follow up until the reimbursement is processed. Most sellers do not do this systematically. The reconciliation work is time-consuming, the process is complex, and the reimbursement windows are easy to miss. The result is that the average FBA seller is owed more money than they realise, sitting unclaimed in Amazon's system. EcommAdvize conducts systematic reimbursement audits for Amazon FBA sellers, identifying every valid reimbursement claim in your account, filing each claim correctly and within the required window, and following up until the funds are credited to your account.
What our reimbursement audit covers:
Lost inventory claims are filed for units that show as received in Amazon's system but cannot be located in any fulfilment centre. Amazon is liable for these units under their FBA terms and conditions. Damaged inventory claims cover units that were damaged in Amazon's fulfilment centres or during the returns process. Amazon is required to reimburse sellers for units damaged in their care. Returns reconciliation audits every customer return against inventory restocking records to identify returns that were received by Amazon but never credited back to your sellable inventory. Inbound shipment discrepancies are identified by comparing your shipping records against Amazon's receiving records and filing claims for any units that were shipped but not received. Overcharge audits review FBA fee charges against your actual product dimensions and weights to identify cases where Amazon has been charging fees based on incorrect measurements, and file for the difference where overcharges are identified.
How much do sellers typically recover:
The amount varies significantly by seller size, fulfilment volume, and how long the account has been running without systematic reimbursement management. Sellers with annual FBA revenues of several hundred thousand pounds or more typically find meaningful sums sitting unclaimed. Larger accounts can find this to be a material recovery that goes directly to the bottom line. We work on a success-fee basis for reimbursement audits, meaning you pay nothing unless we recover funds for you. The audit is risk-free from your perspective, and the upside is straightforward.